As a service and user experience designer with a decade of experience in design and creative management, my speciality is improving digital services and interfaces for people and businesses.
Like a master chef creating a menu that delights the palate, I strive to create experiences that do more than just satisfy hunger. My favorite recipes combine the flavors of the physical and digital worlds.
Let’s cook something special together!
In a nutshell: I design service experiences and the necessary processes required to deliver them, always emphasizing the importance of simplicity, human-centeredness, and the business value of design.
Translating people’s needs, desires and frustrations into opportunities for service improvements
Aligning stakeholders, partners, and teams on strategic guiding principles and service vision
Shaping the human experience, touchpoints, and offering along the business value chain
Supporting implementation of digital products, services, and change communication efforts
I have worked in diverse settings, in teams small and large, both in-house and in agencies, for solopreneurs and global businesses spanning from mobility, insurance to the music industry.
I have supported organizations—like McKinsey, Lufthansa, and the Hans-Böckler Stiftung—through the shift to digital, customer-centric services, ensuring strategy, technology, and experience work hand in hand.
As a co-entrepreneur in IXDS’s Mobility Venture, I have helped our clients improve the customer experience, identify innovation spaces, and future-proof public transport services.
As a co-entrepreneur in IXDS’s Mobility Venture, I have helped our clients improve the customer experience, identify innovation spaces, and future-proof public transport services.
Active in the field of spatial communication I designed concepts for communicating brands via architecture, trade show presentations, museums, products, and exhibits.
I have taught Service Design at universities, focusing on human-centered design and agile working practices to empower students for success in today’s business world.
I have taught Service Design at universities, focusing on human-centered design and agile working practices to empower students for success in today’s business world.
With a focus on end-to-end customer experiences, I implement Journey Management within larg-size organizations to break down silos, orchestrate cross-functional collaboration, and drive measurable business impact.
I am committed to human-centered design and the pursuit of simplicity and aesthetics in everything I do. I am happiest when I design something, successfully market it, and inspire others with what I have created.
My overall design approach is based on intensive research, agile product development with rapid iterations, and creativity amid trend indicators to produce innovative solutions.
When not immersed in the design bubble, you can find me in my workshop experimenting with a circular saw and a loop of tape, or shooting some arrows in the woods of Brandenburg.
